Shipping & Return Policy

The address must be entered completely without missing the unit number and please make sure the phone number is active and able to receive a whatsapp call or normal call.

Failure in delivery will not be Fur&Tail's responsibility to repackage, send and pay delivery costs.

Please note: Shipping times are estimates and may vary slightly depending on courier service or peak periods

We offer post-purchase service for our products within 6 months of the purchase date. Our service covers manufacturing-related issues and general wear under normal use.

Service Fee: Ranges from IDR 100k to SGD 300k, depending on the extent of the damage.

Processing Time: Please allow 14–21 business days for inspection and repair.

Shipping Fees: All shipping costs (to and from our facility) are the responsibility of the customer.

Please note, we are unable to provide service for the following issues:

•Damage caused by biting or chewing

•Improper washing or care

•Misuse or mishandling

•Faults caused by incorrect storage

If you have any questions or would like to request service, please contact our team.

We're here to help keep your product in the best condition possible.